Volano Solutions
March 3, 2014
Volano has and will always be a custom software consultant. But like many project-based businesses, we want to diversify our revenue stream to ensure long term, bottom line growth and sustainability. Developing software that customers can lease on a monthly basis or software as a service (SaaS) is an area where we have invested a […]
February 24, 2014
Ripely’s Entertainment, one of Action Card’s early adopters, was featured recently in PR Web. We’re proud of our partnership with Ripley’s Believe it or Not and look forward to a long-term relationship. They understand that consistency drives customer satisfaction and customer promotion. Volano Solutions launched Action Card at the beginning of 2014 after months of beta testing. Ripley’s […]
February 19, 2014
Action Card Franchise Industry Survey Reveals Massive Gap Between Customer Experience Expectation and Execution A recent Action Card franchise industry survey revealed that nearly 40 percent of franchisees were not delivering consistent customer experiences across locations and touch points, yet 100 percent of franchisors consider consistency across their organization important or extremely important. Omaha, Neb. […]
February 10, 2014
Several weeks ago a friend of mine told me about a friend of hers who was struggling to pay for steep medical bills that resulted from a brutal case of domestic violence. She was rallying support for Jacey Gengenbach, set up a Facebook page and started getting the word out to people that they could […]
January 29, 2014
Last week my cousin Laura, a senior software developer in Chicago posted a thought provoking blog on her Facebook page excoriating the oft quoted, chirpy mantra “Do What You Love.” Laura posts interesting content so I read the blog and have been banging it around in my head for the last couple of weeks. Down […]
January 23, 2014
Volano Solutions is proud to welcome Brian Vaughan, another exceptional software developer to our team. Brian brings technical prowess and all of the hard to find intangibles to a group already loaded with talent. We are very fortunate and look forward to his client engagements and the sense of humor and personality he brings to the […]
January 20, 2014
The Model A couple of years ago I got to hear a killer talk by best-selling author and consultant John DiJulius on customer service. John is the founder of a successful, upscale Cleveland-based salon chain and consults with a prestigious group of clients such as Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle and Mariott to name a […]
January 14, 2014
This week Google announced the acquisition of Nest for $3.2 billion. Nest is a young but quickly growing tech company founded by Apple veterans Tony Fadell and Matt Rogers. Nest creates “smart thermostats and smoke detectors” that learn your behaviors and adjust usage accordingly. Operated in the cloud, Nest smoke detectors can send your phone […]
January 7, 2014
Universal Issues One of the greatest challenges that growing franchise companies face is the disparity in performance between their locations and franchise owners. Often it takes years of franchise sales and development to learn who your ideal owners are, what markets tend do well and what processes enable operational efficiency and communication between corporate and […]
December 31, 2013
Last week I caught a few fascinating minutes of NPR on the way into the office. On my bucket list; at some point in time contribute monies during their fundraising efforts as I am a selfish benefactor of great content and have been riding that gravy train for years… But I digress. Steve Inskeep was […]
December 23, 2013
So we’re coming to another year end at Volano Solutions and I wanted our team to think back on 2013 and their big takeaways for the year. This is the blogging equivalent of a sit-com playing footage of past episodes in absence of creative plot ideas. But Volano has had a strong year and it’s […]
December 4, 2013
Volano Solutions spoke recently at a technology summit in Kearney Nebraska. The event centered around the importance of broadband in rural communities and featured some dynamic thought leaders and organizations. One of the keynote speakers, “Futurist” Jack Uldrich, gave the most entertaining and thought-provoking presentation on key innovations that were already making their way to […]